Please check the FAQs below to see if they can help you. If not,
for technical support you may contact Ziiva at 540-777-5621. Support hours are
9:00 AM to 5:00 PM, Eastern Time, Monday through Friday, excluding federal holidays.
Where are my courses?
Courses can be found in three places. Courses you currently have open and
active can be found on the CURRENT COURSES (aka Training Map) page. Any course you have
ever purchased, whether it is complete or open, will be listed on the Transcript
How do I view course content?
Go to the My Training Map page. Find the course you would like to attend
and click the open course button.
What if I fail an exam?
If you score below 70% on an exam, you have failed that exam. You may be able to retake an exam. If you fail all of your
retakes, you must contact an administrator
to discuss your options.
What if I pass an exam?
If you receive a passing grade of at least 70% on an exam, you have successfully
completed that course.
What if my address/phone number/email address changes?
For changes in demographic information, go to the My Profile page. Make any
adjustments and click the Apply button at the bottom of the screen.
I got an error message. What do I do?
Read the text of the error message. Often, these appear due to invalid formats.
For example, you may not have entered a numeric figure where one was expected.
Or you may have entered something in a date blank that wasn't a date. If you do not understand
the error message, you may contact technical support. Contact information is
listed at the top of this page.